« Previous
Next »
Best Practice & Research Clinical Anaesthesiology
Volume 20, Issue 2
, Pages 331-346
, June 2006
Patient satisfaction with anaesthesia care: What is patient satisfaction, how should it be measured, and what is the evidence for assuring high patient satisfaction?
References
- . Patient satisfaction—does it matter?. Quality Assurance Health Care. 1991;3:183–189
- . Application of outcomes research to clinical decision making in cardiovascular medicine. In: Tuman KJ editors. Outcome Measurement in Cardiovascular Medicine. Baltimore: Lippincott Williams and Wilkins; 1999;p. 39–66
- . Medical technology assessment: an overview. Anesthesia and Analgesia. 1998;87:1271–1282
- . Patient satisfaction as an indicator of quality of care. Inquiry. 1988;25:25–36
- Development and psychometric testing of a quality of recovery score after general anaesthesia and surgery in adults. Anesthesia and Analgesia. 1999;88:83–90
- . Patient satisfaction: what we know and what we still need to explore. Medical Care Review. 1993;50:49–79
- . A gap analysis of professional service qualities. Journal of Marketing. 1989;53:92–98
- . Expectations as determinants of patient satisfaction: concepts, theory and evidence. International Journal for Quality in Health Care. 1995;7:127–141
- . Measurement of patient satisfaction as an outcome of regional anaesthesia and analgesia: a systematic review. Regional Anesthesia and Pain Medicine. 2001;26:196–208
- . Towards a conceptual framework of lay evaluation of health care. Social Science and Medicine. 1988;27:927–933
- Development of a patient satisfaction scale. Research in Nursing and Health. 1986;9:43–50
- . Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning. 1983;6:185–210
- . How valid and reliable are patient satisfaction data? An analysis of 195 studies. International Journal for Quality in Health Care. 1999;11:319–328
- . Measuring patient satisfaction with anaesthesia care: a review of current methodology. Anesthesia and Analgesia. 1998;87:1089–1098
- . Patient satisfaction with anaesthesia services. Canadian Journal of Anaesthesia. 2001;48:153–161
- . Patient satisfaction: methodological issues and research findings. Australian Health Review. 1993;16:75–88
- . Treating patients as individuals. In: Gerteis M, Edgman-Levitan S, Daley J, Delbanco TL editor. Through the Patient's Eyes. San Francisco: Jossey-Bass Publishers; 1993;p. 19–44
- . Enriching the doctor–patient relationship by inviting the patient's perspective. Annals of Internal Medicine. 1992;116:414–418
- Patient satisfaction with anaesthesia care: development of a psychometric questionnaire and benchmarking among six hospitals in Switzerland and Austria. British Journal of Anaesthesia. 2002;89:863–872
- Development and validation of a perioperative satisfaction questionnaire. Anesthesiology. 2005;102:1116–1123
- Patient satisfaction with anesthesia care: information alone does not lead to improvement. Canadian Journal of Anaesthesia. 2004;51:801–805
- . Outcomes in perioperative medicine and anesthesiology. Into the next millennium. Anesthesiology Clinics of North America. 2000;18:633–645
- . Publications in anesthesia journals: quality and clinical relevance. Anesthesia and Analgesia. 2004;99:1486–1491
- Efficacy, dose–response, and safety of ondansetron in prevention of postoperative nausea and vomiting: a quantitative systematic review of randomized placebo-controlled trials. Anesthesiology. 1997;87:1277–1289
- . The ‘big little problem‘ of postoperative nausea and vomiting: do we know the answer yet?. Anesthesiology. 1997;87:1271–1273
- . Influence of expectations and actual pain experiences on satisfaction with postoperative pain management. European Journal of Pain. 2001;5:125–133
- . Incorporating patients' voices in the audit-process. Quality in Health Care. 1997;6:86–91
- . Measuring patients' attitudes to care across the primary/secondary interface: the development of the patient career diary. Quality in Health Care. 1998;8:154–160
- Patients evaluate their hospital care: a national survey. Health Affairs. 1991;10:254–267
- The relationship between reported problems and patient summary evaluations of hospital care. The Quarterly Review Bulletin. 1992;18:53–59
- Medical patients' assessments of their care during hospitalization. Journal of General Internal Medicine. 1995;10:679–685
- . Comparison of questionnaires determining patient satisfaction with medical care. Health Services Research. 1987;22:637–654
- . Health Measurement Scales. A Practical Quide to their Development and Use. 3rd edn. Oxford: Oxford University Press; 1998;
- . Coefficient alpha and the internal structure of tests. Psychometrika. 1951;16:297–334
- . The Dependability of Behavioral Measurements: Theory of Generalizability for Scores and Profiles. New York: Wiley; 1972;
- . Scale Development. Theory and Applications. 1st edn. London: Sage Publications; 1991;
- . Meta-analysis of satisfaction with medical care: description of research domain and analysis of overall satisfaction levels. Social Science and Medicine. 1988;27:637–644
- . Importance-performance analysis. Journal of Marketing. 1997;41:77–79
- . Psychometric Theory. 2nd edn. New York: McGraw-Hill; 1978;
- Patients' experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Quality and Safety in Health Care. 2002;11:335–339
- . The effects of non-response on statistical inference. Journal of Health and Social Policy. 1996;8:49–62
- . You cannot exclude the explanation you have not considered. Lancet. 1993;342:345–347
- . Bias and causal associations in observational research. Lancet. 2002;359:248–252
- . The role of outcomes in quality assessment and assurance. The Quarterly Review Bulletin. 1992;18:356–360
- . The relationship of patient satisfaction with care and clinical outcomes. Medical Care. 1997;35:714–730
- . Patient satisfaction with general anaesthesia. Too difficult to measure?. Anaesthesia. 1996;51:327–332
- Patient satisfaction after anaesthesia and surgery: results of a prospective survey of 10811 patients. British Journal of Anaesthesia. 2000;84:6–10
- . Patientenzufriedenheit—Wie messen?. Schweizer Arzteztg. 2000;81:1116–1119
- . Satisfaction may not suffice! A commentary on ‘a patient's perspective’. International Journal of Technology Assessment in Health Care. 1998;14:35–37
- Measuring patient satisfaction with anaesthesia: perioperative questionnaire versus standardised face-to-face interview. Acta Anaesthesiologica Scandinavica. 2001;45:65–72
- Échelle de vécu périopératoire de l'anesthésie. II—Résultats préliminaires. Annales Francaises d' Anesthesie Réanim. 1999;18:858–865
- Emotional and interpersonal factors are most important for patient satisfaction with anaesthesia. Acta Anaesthesiologica Scandinavica. 2005;49:735–742
- Patient satisfaction and information gain after the preanesthetic visit: a comparison of face-to-face interview, brochure, and video. Anesthesia and Analgesia. 2005;100:1753–1758
- Improving anaesthetists' communication skills. Anaesthesia. 2004;59:166–172
- . What do outpatients value most in their anesthesia care?. Canadian Journal of Anaesthesia. 2001;48:12–19
- . Development of a measure of patient satisfaction with monitored anesthesia care. Anesthesiology. 1997;87:865–873
- . What determines patient satisfaction with cataract care under topical local anesthesia and monitored sedation in a community hospital setting?. Anesthesia and Analgesia. 2005;100:1637–1643
- Reliabilität und validität des anästhesiologischen nachbefragungsbogens bei elektiv operierten patienten. Anaesthesist. 2003;52:311–320
PII: S1521-6896(05)00083-2
doi: 10.1016/j.bpa.2005.10.010
© 2006 Elsevier Ltd. All rights reserved.
« Previous
Next »
Best Practice & Research Clinical Anaesthesiology
Volume 20, Issue 2
, Pages 331-346
, June 2006
